What Is The Calm Approach To Conflict Resolution. Recognize that they have a responsibility to resolve conflicts when they occur. Clarify the issue, address the problem, listen to the other side, and manage your way to resolution. Conflict management is one of the core training courses we offer for managers and supervisors.
Calm the emotional storm before attempting conflict resolution. Without clarity on how both parties contribute to and view the problem, it really isn’t possible to form a solution.
Ask how the behaviour can be changed from the way it is now to the way it needs to be.
Take a thoughtful approach, provide specific examples of the impact of the conflict and skip generalised, broad statements. Managers need to understand that conflict is a natural occurrence within the workplace and that the way that their procedures around conflict resolution in the workplace will determine whether a positive outcome is likely. Our team thrives on creating solutions, so it felt appropriate to end conflicts and. Letting everyone be a part of conflict.
